Wednesday, June 16, 2004

Specialized

I'd just like to give a big congratulations to Specialized for their crash-replacement policy on helmets.

I cracked the back of my King Cobra helmet the other week (the "Brain trust" bit), so I popped into Total Fitness and they told me to contact Specialized directly.

Dig this: I could send my current (useless) helmet back with £32.99 and get a brand new 2004 S1 (I chose a red and white one). That's damn good value! Basically this means that once you've invested in a Specialized helmet, you've got cheap replacement helmets for life - nice. I posted the helmet back on Saturday and received my new one this morning (Wednesday).

Specialized - your customer service is exemplary, I take my hat (or helmet) off to you.
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